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Privacy Policy for DAM Creative​

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Last Updated: 06/12/2025

DAM Creative (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This privacy policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or work with us.

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By using our services or accessing our website, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information

Information you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Social media handles

  • Project details or creative requirements

  • Billing or payment information (not stored directly by us)

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1.2 Automatically Collected Data

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visits

  • Device information

  • Cookies and tracking data (if enabled)

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1.3 Communication Data

If you contact us through email, social media, contact forms, WhatsApp, or other messaging platforms, we may store:

  • Message history

  • Attachments you send

  • Project files and references

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2. How We Use Your Information

We use your information to:

  • Provide and deliver our creative services

  • Respond to enquiries and communicate with you

  • Prepare quotes, proposals, invoices, and project documents

  • Improve our website, services, and customer experience

  • Manage bookings, revisions, and project updates

  • Market our services (only with your consent)

  • Maintain internal records for business and legal purposes

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We do not sell, rent, or distribute your personal information to third parties.

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3. Legal Basis for Processing (GDPR Compliance)

If you are in the UK or EU, we process your data under one of the following lawful bases:

  • Contract – to provide services you have requested.

  • Consent – when opting in to newsletters or marketing.

  • Legitimate Interest – to improve our services and protect our business.

  • Legal Obligation – for accounting, tax, or compliance purposes.

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4. How We Store and Protect Your Information

We take data security seriously. Your information may be stored on:

  • Secure cloud storage (Google Drive, Dropbox, etc.)

  • Encrypted email services

  • Secure invoicing systems

  • Password-protected local devices

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We implement industry-standard measures to prevent unauthorised access, disclosure, alteration, or misuse.

No method of electronic storage is 100 percent secure, but we do our best to protect your data.

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5. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Payment processors

  • Web hosting platforms

  • Email service providers

  • Project management or design tools

  • Legal or accounting services

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These providers only receive the minimum information required to deliver their services and must comply with data protection laws.

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We never share your data for advertising or resale purposes.

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6. Cookies & Tracking

Our website may use cookies to improve user experience, analytics, and functionality.

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You can choose to accept or decline cookies in your browser settings. Declining cookies may limit some features of our website.​

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7. Your Rights (UK & EU Users)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent to marketing at any time

  • Request a copy of your data

  • Object to certain types of processing

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To exercise these rights, contact us at: hello@damcreative.uk

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8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete the project or service

  • Maintain business records

  • Meet legal and accounting requirements

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Project files may be stored long-term unless you request deletion.

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9. Third-Party Links

Our website or communications may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

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10. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16. If we learn that we have collected such data, we will delete it promptly.

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11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

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12. Contact Us

If you have any questions about this policy or how your information is handled, contact us at:

DAM Creative


Email: hello@damcreative.uk
Website: www.damcreative.uk

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